Mail:  |  Tel: 012 381 2639

Refunds & Exchanges 

1. Cancellation of an order, exchanges, and refunds –

        1.1. An order cannot be cancelled once the “Place an Order” button has been clicked and payment is processed.

        1.2. Additional handling fee’s may be applicable to some items, please enquire about any surcharges before cancelling an order or returning any items.

        1.3. Obaro will refund customers or exchange products provided that:

               – There is a valid proof of purchase;

               – It is returned within 30 days of purchase;

               – It is in its original packaging or condition.

        1.4. Refunds or exchange requests must be submitted within 30 days of purchase, by contacting or 012 381 2639;

        1.5. Products are to be returned to Obaro Online (C/o Graham and Silverlakes Road, Hazeldean, Pretoria East, 0081) at the customers own expense;

        1.6. Returned Products will be processed within 5 business days after it is received by Obaro Online;

        1.7. Faulty products will be repaired, replaced or refunded subject to supplier warranties, provided that:

               – The product was used in accordance with the manufacturer’s terms of use and there is no evidence of structural damage or abuse;
               – The original components and accessories are also returned.

        1.8.  Obaro shall not be liable to the customer or any third party, for any loss or damage of whatsoever nature, in the event that a cancellation request is submitted.

2. Pricing –

2.1. Obaro will take all reasonable steps to ensure that prices reflected on the Website are accurate.

2.2. Customer/s will be charged the prices reflected on the Website.

2.3. Prices are quoted in South African Rand and include Value-Added Tax (VAT).

2.4. Special promotions may be limited to separate offer conditions and stipulations.

2.5. Prices on the Website are online only prices and may differ from prices in Obaro Retail stores.

3. Stock Availability –

3.1. Stocks of all Product/s on offer are limited. Obaro will take all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website, Obaro cannot, however, guarantee the availability of stock.

3.2. When Product/s are no longer available after an order has been placed and payment has been processed, Obaro will notify the Customer via email, whereafter the Customer will be entitled to a refund of any amount already paid for such Product/s.

3.3. Obaro reserves the right to limit the quantities of any Product/s that is offered. All descriptions of Product/s or Product pricing are subject to change at any time without notice to the Customer, at Obaro’s sole discretion. Obaro reserves the right to discontinue any Product/s at any time, without further notice.

3.4. Product/s cannot be reserved to be bought at a later stage, and by placing an item to cart without completing the order, does not constitute a “sale”. This means that Obaro may remove any Product/s from a Customer’s cart before the sale takes place, in the event of the Product/s going out of stock. Obaro cannot be held responsible if the Product/s added to a Customer’s cart have become unavailable whilst the Customer/s are in the process of completing the sale.

4. Collection of purchase –

4.1. Product/s purchased must be collected at Obaro stores.

4.2. Product/s can take anything between 2 and 15 business days to reach an Obaro store for collection.

4.3. Although Obaro makes every effort to ensure that the information supplied on the Website is accurate, delays and out of stock situations may occur.

4.4. Obaro reserves the right to refuse to accept or process payment on any order and may cancel any order if it reasonably suspects that fraud is being perpetrated on a Customer’s account, without accepting liability which may arise as a result of its refusal to process any order.

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