FAQ
Most Frequent Asked Questions
You can view stock availability for both our Online store and OBARO branches directly on the product page. For further inquiries, feel free to contact us at [email protected].
We offer a variety of secure payment options, including:
- Payfast payment gateway, which allows credit and debit cards
- Instant EFT
- Masterpass
- SnapScan
- Zapper
We’ll have your order delivered in 2-7 working days for courier deliveries. If you’ve opted for “Pickup from Branch,” your order will be ready for collection in 7-15 working days.
Should there be any delays, we’ll give you a heads-up faster than a rooster’s crow at sunrise!
Absolutely! You can harvest your order from any of our 27 retail branches across 5 provinces.
Use our store locator page to find your nearest branch.
Our standard delivery fee is R150. But if you fill your cart with R1500 worth of items or more, delivery is on us! If you opt for the “Pickup from Branch” option, no shipping costs will apply.
Yes, once your order has been dispatched via courier, we will send you a tracking number.
For branch pickups, you will receive updates via email.
You can request a quote by emailing us at [email protected] or by calling 012 381 2639.
Keep in mind, shipping costs will be included and may vary based on the size and bulk of your order.
You can also request a quote on the cart page.
To ensure we give you the best deal and confirm stock availability, we’ll send your quote within 72 hours.
We’re here to help! Send us an email at [email protected] or give us a call at 012 381 2639, and we’ll gladly assist with any changes.
Yes, if you return your package within 30 days and it’s in its original condition, we will process a refund.
Please note that return shipping costs are the responsibility of the customer.
Please view our T’s and C’s for more details.
If there’s an issue with your order due to an error on our part, we’ll gladly offer a refund or exchange and cover the shipping costs.
Whether you’re an individual or a business, you can register here. Businesses also enjoy tier pricing and bulk buying (subject to approval).
Our customer service team are in the tractor seat from 08:00 to 17:00, Monday to Friday.
The barn is open 24/7 for shopping and buying all the necessities.
For any specific inquiries, drop us an email and we’ll be back to assist you at the start of the new week.
Absolutely! We plough through every corner of South Africa. Just make sure your delivery address is spot on, especially if you’re in outlying areas, to prevent any detours.
We’re as local as a braai on a Saturday, so deliveries are limited to South Africa only.
No problem! You can reset your password by going to the “My Account” tab and following the instructions in the “Reset your account password” section.
Please ensure your coupon is still valid and hasn’t already been used. If you need further assistance, contact us at [email protected] or call 012 381 2639.
Go to your Account Dashboard, update your email address under Account Details, and click “Save changes.”
No, you are welcome to check out as a guest user.
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